Processing Time:

• Orders are processed within 1-2 business days after payment is received. This processing time may be extended during peak seasons or due to unforeseen circumstances.

Shipping Methods:

• We offer several shipping options, including standard and expedited shipping. The available options will be presented during the checkout process. Please note that delivery times may vary depending on your location and the shipping method selected.

Shipping Rates:

• Shipping rates are calculated based on the weight of the products, shipping method chosen, and your delivery address. The total shipping cost will be displayed during the checkout process before payment is completed.

International Shipping:

• We currently offer international shipping. International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs department.

Order Tracking:

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the progress of your shipment using the provided tracking information.

Delivery Time:

• Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes [X] days, while expedited shipping may deliver within [Y] days. Please refer to the estimated delivery times provided during the checkout process.

Lost or Stolen Packages:

• In the event that your package is lost or stolen after being marked as delivered, please contact the shipping carrier directly. We will assist you in resolving the issue to the best of our ability.

Return and Refund Policy

Returns:

• If you are not satisfied with your purchase, you may return the item(s) within [X] days of receiving your order. To initiate a return, please contact our customer service team at marketing@omni.future.my with your order number and reason for return.

Return Eligibility:

• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Returns that do not meet these criteria may be subject to a restocking fee or may not be accepted.

Refunds:

• Once your return is received and inspected, we will process your refund within [X] days. Refunds will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.

Exchanges:

• If you received a defective or damaged item, please contact us immediately at marketing@omni.future.my to arrange for an exchange.

Return Shipping:

• Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

Contact Us:

• If you have any questions about our shipping and return policies, please contact us at marketing@omni.future.my. We are here to assist you.

This Shipping and Return Policy is effective as of 17.11.2023. Omni Future reserves the right to update or modify this policy at any time.