Frequently Asked Questions
General FAQs - Omni Future
What services does Omni Future provide?
Omni Future specializes in a wide range of events, including corporate gatherings, product launches, conferences, trade shows, and more.
Our team is equipped to handle events of all sizes and complexities, ensuring a seamless and memorable experience for our clients.
How can I contact Omni Future ?
Email Enquiry:
- Expect a response within 12 working hours (typically 1-3 hours during office hours).
- Email: Marketing@omnifuture.my
- Office Hours: Mon to Fri, 10:00 am to 6:00 pm
Meet-ups:
- Enjoy a complimentary consultation at our office by scheduling an appointment.
- Office Hours: Mon to Fri, 10:00 am to 6:00 pm
Call / Whatsapp:
Reach out to Fabian directly at +60 13-770 5722 for personalized assistance.
What sets Omni Future apart from other event planning companies?
At Omni Future, we pride ourselves on our commitment to innovation, attention to detail, and personalized service. Our team works closely with clients to understand their unique vision and objectives, ensuring that each event is a one-of-a-kind experience that exceeds expectations.
How can startup vendors benefit from Omni Future's services?
Omni Future provides startup vendors with a platform for increased visibility and strategic partnerships. By coordinating with our team, vendors can showcase their products or services at high-profile events, gaining exposure and opportunities for growth in their respective industries.
What types of vendors does Omni Future work with?
We collaborate with a diverse range of vendors, including technology startups, culinary artisans, creative entrepreneurs, and more. Our goal is to create synergies between vendors and event themes, ensuring a harmonious and impactful presence at every event we organize.
How can vendors apply to be part of Omni Future's events?
Vendors interested in partnering with Omni Future can submit their applications through our dedicated vendor portal. Our team reviews each application carefully, considering the uniqueness and relevance of products or services to our events. Successful applicants will be contacted for further collaboration.
What types of event equipment does Omni Future offer for rental?
Omni Future provides a comprehensive range of event equipment, including audiovisual gear, lighting systems, staging setups, and more. Our state-of-the-art inventory is regularly updated to meet the evolving needs of the event industry.
How can event companies rent equipment from Omni Future?
Event companies can easily rent equipment by contacting our dedicated equipment rental team. Specify your requirements, event details, and the duration of the rental period. We'll work with you to ensure the seamless delivery and setup of the requested equipment at your event venue.
What sets Omni Future's equipment rental services apart?
Our equipment rental services stand out due to the quality and reliability of our inventory. We offer top-notch equipment from leading brands, backed by professional support to guarantee a smooth and successful event setup. Choose Omni Future for a stress-free and technologically advanced rental experience.
Is there a discount available if I'm renting in bulk?
Absolutely! We offer attractive discounts for bulk purchases. The more you rent, the more you save.
Contact our sales team at Marketing@omnifuture.my or call Fabian to discuss your bulk order requirements and get a customized quote.
We're here to make your large-scale purchases cost-effective and tailored to your needs.
Does Omni Future provide services outside of Klang Valley or overseas?
Yes, Omni Future caters to events outside Klang Valley and internationally. Additional charges for transportation and accommodation may apply based on the location.
Contact us for specific details and customized quotes to accommodate your event needs.
We're ready to serve you wherever your event takes place!
Pick up & Returns Procedure
Before Pick Up
- Order Processing: Once payment is received, your order is prepared and cleaned 1-2 days before the scheduled pick-up.
- Notification of Damages: If any damages or loss occurred before your order, we'll notify you by email, offering a swap or refund.
During Pick Up
- Inspect Rentals: Check quantity and condition, noting any defects on the conditions report to avoid additional fees.
- Fill Conditions Report: Ensure a detailed report of defects or missing components is filled to prevent surprise fees.
- Read Rental Agreement: Take the time to understand policies and protect both parties.
- Sign Rental Agreement: Complete the agreement after inspecting, noting defects, and reading the terms.
After Leaving Storage
- Care of Rentals: You're responsible until returned. Fees apply if not returned in the specified condition.
- Cleaning: Clean rentals to avoid fees. This includes food stains, glue residue, etc.
- Packing and Transport: Pack properly to avoid damages during transportation. Damages incur fees.
During Returns
- On-Time Return: Avoid late fees by returning rentals on time.
- Inspection Presence: Be present during inspection to verify conditions and avoid additional fees.
- Claim Security Deposit: Claim your deposit within two weeks after the "Security Refund" process is initiated.
Returns Packaging
- Condition on Return: All rented items, including packaging, must be returned in the collected condition.
- Furniture Wrapping: Wrap furniture as it was collected; failure to do so may result in a deduction from your security deposit.
Event Set Up & Dismantle
Does Omni Future offer event set up and dismantle services?
Yes, we provide comprehensive event set up and dismantle services to ensure a seamless experience for your event.
How do I request event set up and dismantle services?
Simply include the set up and dismantle requirements when placing your rental order. Our team will coordinate with you to plan and execute the logistics.
Is there an additional cost for event set up and dismantle?
Yes, there may be additional charges for event set up and dismantle services. The fees depend on the scope and complexity of the setup. Contact our team for a detailed quote.
Can I set up and dismantle the equipment myself?
While we offer self-setup options for certain items, professional set up and dismantle services are recommended for complex setups or large events to ensure proper installation and dismantling.
How early before the event does the set up take place?
The set up timing varies based on the event and its requirements. Our team will work closely with you to schedule a convenient and efficient set up timeline.
Will the team also handle dismantling after the event?
Yes, our team will efficiently handle the dismantling process post-event to ensure a smooth and timely wrap-up.
What is included in the set up and dismantle services?
Our set up and dismantle services include the assembly and disassembly of rented items, arrangement of furniture, and coordination with other event vendors if needed.
Can I make last-minute changes to the set up plan?
Last-minute changes may be accommodated based on availability and feasibility. Please contact our team as early as possible to discuss any adjustments.
How do I ensure a smooth set up and dismantle process?
Provide clear event details, access information, and any specific instructions during the ordering process. Our team will use this information to plan and execute the set up and dismantle services effectively.
Performance Services FAQs
What types of performance services does Omni Future offer?
Omni Future provides a diverse range of performance services, including live entertainment, musical acts, dance performances, and other engaging acts tailored to your event.
How can I book performance services for my event?
Booking performance services is easy. Contact our dedicated performance services team via email at [performance@email.com] or call [performance phone number] to discuss your event details and preferences.
Can I customize the performance to suit my event theme?
Absolutely! We specialize in creating customized performances to align with your event theme, ensuring a unique and memorable experience for your guests.
What is the duration of a typical performance?
Performance durations vary based on the type of act and your event's requirements. Our team will work with you to determine the ideal duration for your specific needs.
Are there any technical requirements for performance setup?
Depending on the performance, technical requirements may include sound systems, lighting, and staging. Our team will handle all technical aspects to ensure a seamless performance.
Can I request specific performers for my event?
Yes, you can express preferences for specific performers, and we will do our best to accommodate your requests, subject to availability.
Is there a cancellation policy for performance services?
Yes, we have a cancellation policy in place. Please refer to our terms and conditions or contact our performance services team for specific details.
How early should I book performance services for my event?
We recommend booking performance services as early as possible to ensure availability. Contact our team to discuss your event date and secure your preferred performance.
Do you provide performances for virtual or hybrid events?
Yes, we offer virtual and hybrid performance options to cater to a variety of event formats. Contact our team to explore the possibilities for your virtual or hybrid event.